Community Manager at Recharge Tech-Innovations Limited

Community Manager

 

 

 

iRecharge is a CBN licensed Fintech company focused on cross-border payment processing, bill payments and agency banking.

 

 

We are recruiting to fill the position below:
Job Title: Community Manager
Location: Abuja (FCT)
Employment Type: Full-time

 

Job Summary

  • In this role, you will be responsible for actively managing and engaging with our online and offline community to build a positive brand image and foster customer satisfaction and loyalty.
  • Your focus will be on customer interactions, responding swiftly to issues and complaints, and ensuring our customers feel valued and supported.
  • This role is ideal for someone who thrives on building connections and enjoys being the voice of the brand.

 

Key Responsibilities

  • Serve as the main point of contact for customer interactions on social media, responding to comments, questions, and complaints promptly and professionally.
  • Monitor social media channels to identify customer concerns, trends, and opportunities for engagement.
  • Plan and host virtual events, Q&A sessions, and other interactive initiatives to keep the community engaged.
  • Develop and manage a community content calendar, including scheduling regular updates and announcements.
  • Drive strategies to grow the community by attracting new members and retaining existing ones.
  • Foster a welcoming and supportive community environment, building strong connections with our audience.
  • Work with the Content Creator to address customer feedback, aligning messaging with brand values and campaign objectives.  Prepare regular reports on community performance and suggest improvements based on data insights.
  • Escalate significant issues or trends to relevant departments to improve customer experience and support initiatives.
  • Track and report on engagement metrics to assess community satisfaction and guide improvements in response times and interactions.

 

Qualifications

  • Minimum of Bachelor’s degree.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Familiarity with social media platforms, tools, and best practices for community management.
  • Ability to handle complaints and difficult situations with empathy, patience, and professionalism.
  • Excellent organizational and time management skills to maintain timely responses across platforms.
  • A natural inclination for building positive relationships and fostering community growth.

 

What We Offer

  • A dynamic and collaborative team environment focused on customer success.
  • Opportunities for growth and skill development within a rapidly growing company.
  • Competitive salary and benefits package.

Application Closing Date
8th November, 2024.

 

How to Apply

Interested and qualified candidates should send their Updated CV as a PDF file to: recruitments@istrategytech.com using the Job Title as the subject of the mail.

Click here to download the Editable CV Template here

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