Collection Agent at Kuda Technologies Ltd

Summary

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.
We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means ‘love’ in Shona, a language spoken in the southern part of Africa.
We’re giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.
We’ve raised over $90 million from some of the world’s most respected institutional investors, and we’re rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

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Role overview of a Collection Agent

This role is responsible for managing the collection of outstanding debts from clients and customers.

Responsibilities

• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans( restructured inline with agreements).
• Handle questions or complaints.
• Investigate and resolve discrepancies in payments or accounts.
• Prepare and send dunning letters to delinquent clients at regular intervals and keep track of their payments.
• Prepare daily, weekly and monthly reports on all calls, enquiries and recoveries.

Measures of Success

• Collection rate
• Conversion rate
• Customer Satisfaction Index
• NPS
• # of Cost-Saving Initiatives Implemented
• % Training Evaluation

Competencies

Functional:

• Database Management
• Good Knowledge of Technology (lending applications)
• Results Orientation
• Initiative
• In-depth Knowledge of Consumer Lending
• Emotional Intelligence

Behavioural:

• Relationship Management (including collaboration & teamwork)
• Effective Communication Skills
• Persuasion
• Time Management
• Continuous Learning & Improvement
• Self-Assured, Confident and Assertive
• Resilience
• Empathy
• Networking
• Effective Listening
• Friendly
• Persuasion
• Calm under pressure
• Initiative

Qualifications & Experience

• OND/HND/BSc in Finance, Accounting, or a related field of study.
• Proficiency in the use of Microsoft Office
• Critical thinking and problem solving skills
• A minimum of 3-5 years experience as a Collection Agent
• Good report writing and communication skills
• Customer service skills
• Good analytical skills
• Knowledge of relevant legal requirements
• Speaking and listening skills
• Negotiation and conflict resolution skills

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Pension
• Competitive annual leave plus bank holidays
• Group life insurance
• Health insurance
• L&D training
• We are advocates of work-life balance and offer remote working options

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.