Cloud Support Engineer at Ekovolt

Cloud Support Engineer

Cloud Support Engineer


About Ekovolt
Ekovolt is a Startup technology service provider and we offer affordable and reliable internet connectivity and cloud solutions. Ekovolt Telco Limited is a Telecommunications and Information Technology company looking to revolutionize broadband access in Nigeria. Ekovolt was granted a full license as an Internet Service Operator (INT/008/15) by the Nigerian Communications Commission in July 2015. We are engineers, problem-solvers and technologists working diligently to provide affordable, accessible, reliable broadband and technology solutions that cater to homes and businesses. For the business owner, Ekovolt has the right solution and strategy designed to improve efficiency, reduce costs and automate processes that in the long run afford you more time to focus on your core business operations. We offer consulting services handling all aspects of Wireless and Wireline Infrastructure Planning for core and distribution network services.






Job Description of a Cloud Support Engineer
  • We are currently looking for network engineer who will be responsible for administration, recommending and implementing design changes, configuration and maintenance of BGP, VLANs, Q-in-Q VPNs, RADIUS/AAA, Public Hotspot, IP addressing and management of the following devices and networks related to Ekovolt’s provision of internet, data center, enterprise security and productivity services.
  •  Install and survey using Cambium and Ubiquiti customer premise equipment (CPE) device for internet service at customer sites.
  • Identify, troubleshoot, diagnose and clarify network issues, and confirm understanding of requirements or problem.
  • Perform network maintenance and system upgrades.
  • Routine maintenance and troubleshooting on the Base Transceiver Station (BTS) network.
  •  Manage BTS devices – Access Points (Cambium and Ubiquiti), Edge switches (Cisco, MikroTik, HP Enterprise, Netonix), cabling, power and space planning.
  • Resolve customer issues related to network devices and customer LAN/WLAN.
  •  Create and update tickets resolution detail utilizing case management solution.
  •  Able to effectively communicate both verbally and in writing with management to express ideas to make informed decisions.
  • Troubleshoot customer issues related to internet broadband, modem, router
  • Interact with other internal departments to resolve customer issues.
  • Resolve customer issues by changing channels

Qualifications: Cloud Support Engineer
  • A minimum of HND / BSc. Degree in Computer Science, Electrical / Electronics Engineering or in any related discipline.
  • 4 – 7 years experience in designing, implementtations of WAN/LAN networks.
  • Knowledge and experience in routing, switching and wireless technologies – on MikroTik RouterOS, Cambium and Ubiquiti, Cisco IOS; Fortinet, Sophos and SonicWall Firewalls. Windows Server, Virtualization systems and Azure Administration a plus. Proficiency in network diagramming – using Microsoft Visio or like tools.
  • Experience working with IP Networking and Internet services
  • Radio and Wireless configuration knowledge.


Additional Information
  • Technical and professional proficiency
  • Knowledge of RSSI, noise and interference
  • Knowledge of link loss budget calculations
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus






How to Apply

Interested and qualified candidates should:
Click here to apply online

Click here to download the Editable CV Template here










Cloud Support Engineer at Ekovolt

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