Client Service Lead at Nairametrics

Job Description

• We are seeking an experienced and dynamic individual to join our team as a Client Service Lead. In this role, you will be responsible for leading our client service efforts, ensuring exceptional satisfaction, and building strong relationships with our clients and partners.
• The ideal candidate should have a proven track record in client service management, a deep understanding of our industry, and the ability to drive excellence in client interactions.

Key Responsibilities

• Act as the primary point of contact for client inquiries, concerns, and escalations.
• Understand clients’ business needs and ensure our services align with their objectives.
• Communicate effectively with clients to provide updates, gather feedback, and address inquiries.
• Work closely with sales and marketing teams to identify opportunities for client engagement and growth.
• Monitor and analyze client feedback to identify areas for improvement.
• Develop and execute retention initiatives to ensure long-term partnerships.
• Other tasks as required

Qualifications

• Minimum of B.Sc / HND in any related course of study.
• Minimum of 2 years experience in client service management role.
• Excellent interpersonal and communication skills.
• Strategic thinker with the ability to identify and capitalize on opportunities for client engagement and growth.
• Detail-oriented with a focus on delivering high-quality service.
• Proficiency with Microsoft Office tools.

Application Closing Date
31st April, 2024.

Method of Application

Interested and qualified candidates should send their Resume to: Hello.hr@nairametrics.com using the Job Title as the subject of the email.