Branch Manager at Standard Chartered Bank

Branch Manager



The Role Responsibilities



  • Active participation in the Shared Distribution strategy to execute branch action plans for meeting cost targets and supporting revenue growth.
  • Deliver the Bank’s “Wealth Partner” value proposition to Customers via the “plan, build and protect” methodology.
  • Ensure full Compliance with group standards, local laws and regulations, controls and procedures of the bank


  • To deepen the existing customer relationships and maintaining operational efficiency while providing the appropriate Service standards
  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.
  • Responsible for deepening sales to WB customers and selectively acquiring CB customers through:

Daily Team Meeting

  • Plan today’s activity

Weekly one-on-one with Direct Reports

  • Review week’s activity.
  • Agree next week’s activity.
  • Agree remedial actions.

Monthly co-ordination of in branch sales

  • Review individual performance with team leaders.
  • Sales training sessions.
  • Disciplinary Process (Manage up OR out).


  • Ensure, through the UBs, CUBs and BOSM, proper control and efficiency of Branch.
  • Supervise work delegated to staff.
  • Alert to unusual items, unbalanced positions, irregularities and long outstanding transactions.
  • Ensure good operating security measures in the branch.
  • Limited responsibility for branch Compliance Risk Monitoring.
  • Responsible for undertaking the business monitoring and testing, and reporting findings, exceptions and results from such monitoring and testing activities.
  • Ensure, through the Branch Operations Manager, reconciliation of all branch suspense accounts.

People & Talent

  • Performance Management
  • Training and Development
  • Job Rotation.
  • Periodic coaching.
  • Individual learning programme implementation
  • Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical roles.
  • Responsibility to review team structure/capacity plans.
  • Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Risk Management

  • To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
  • Assist in coordinating, facilitating and promoting understanding of operational risk and in implementation and management of OR within the Unit.

To perform the following key responsibilities:

  • To report Unit’s OR issues to BORM
  • To adhere to the agreed CST plans and approach
  • To identify and report all exceptions on non-compliance with standard controls
  • To identify and report all weaknesses inherent in the standard controls
  • To maintain proper record keeping on all CST related activities.
  • To maintain independence in the conduct of CST, i.e. not selecting and reviewing sample of self-performed transactions.
  • Ensure a full understanding of the risk and control environment in area of responsibility.


Security and Safety

  • Responsible for the safety and security of the bank’s assets and property at the branch.
  • Ensure all drills are conducted in line with procedure and prescribed frequency.
  • Ensure all staff and new staffs go through security training, undertake SAFE and ensure security awareness.
  • Submit quarterly scorecard and advice on lesson learnt.
  • Anti Money Laundering and KYC Process and Controls.
  • To be the branch’s Chief Compliance Officer.
  • To act as the branch’s Money Laundering Prevention Officer (MLPO)

Supervise the Personal Financial Consultant to ensure compliance with:

  • Guidelines and Procedures on “Know Your Customer” for Account Opening and Guidelines and Procedures on Cross –Border Account Opening Referral issued by Group Business and operations risk.
  • Controls and Procedures on “Know Your Customer and Customer Due Diligence introduced to address money laundering prevention and compliance risk.
  • “Guidelines for the submission of Suspicious Transaction Reports” issued by Head Legal & Compliance/Country Money Laundering Prevention Officer.
  • Prompt completion of L1, L2, and L3 reviews as per local/ group policy.
  • Prompt and accurate completion of all risk reports (CRM, CST, KRI) and others that will be required, and ensure self and staff achieve required proficiency/ competency, in all mandatory risk training courses.
  • Remain alert to the risk of money laundering and assist in the Bank efforts in combating it by adhering to the key principles in relation to: Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers. Ensure your staff are trained in combating money laundering


Key stakeholders

  • Branch staff
  • Other branch managers
  • VS GMs
  • Manager Credit Policy & Approval.
  • Manager, Credit.
  • Manager, Credit Operations.
  • Manager, Credit Collection.
  • Product managers.
  • Head Legal services.
  • Operational Risk Manager
  • Auditors.
  • Managers within PBD.
  • RB Head of Sales


  • Customers
  • Other banks
  • External auditors
  • Number of new products
  • Product profitability


Other Responsibilities

  • Embed Here for good and Group’s brand and values in Nigeria / CPBB; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);


Our Ideal Candidate

  • First Degree: HND Business Administration, MBA (Finance)
  • Relevant Professional Certification; Member, National Institute of Marketing, Nigeria (Chartered); Associate, Chartered Institute of Banking Nigeria
  • Banking Experience – 17 Years 3 Months
  • Branch Operations/Retail Banking – 10 years


Role Specific Technical Competencies

  • Relationship Management
  • Problem Solving
  • Analytical skills
  • Manage conduct
  • Manage Risk
  • Strategy and Business Model
  • Business Acumen


About Standard Chartered 

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term


In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
  • Flexible working options based around home and office locations, with flexible working patterns
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.


Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website


Method of Application

Interested and qualified? Click on this link to apply 


Deadline Date: 18th February, 2024






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