Senior Project Manager

At RightCom

About Us

‎Founded in April 2013, RightCom is the leader in customer experience management in Africa.The company, specializing in cloud-based customer experience (CX) management software, has become a one-stop shop for all customer experience needs, adding management consulting and outsourcing (CX BPO) to its enterprise software suite.

As part of its expansion and to support its continued growth, RightCom is looking for a competent and dynamic Senior Project Manager. This role is crucial to the planning, execution and monitoring of our key client projects, ensuring they are delivered on time, on budget and to defined quality standards.

Responsibilities:

• Plan and supervise projects from conception to completion.
• Ensure planning and coordination between different collaborators on the project.
• Work closely with internal teams and customers to define project objectives, clarify specific requirements, and establish deadlines.
• Manage and allocate the necessary resources (human, technical, material, financial) to achieve project objectives.
• Monitor and report regularly on project progress to stakeholders and adjust plans as necessary.
• Identify, assess and mitigate project risks.
• Ensure quality of deliverables and compliance with company standards.
• Identify and mobilize resources.
• Draw up and maintain an accurate and up-to-date schedule.
• Assess and deal with risks
• Define project specifications in a technical file with process-product consistency
• Define installation prerequisites (technical, deadline, financial) in specifications that take into account production constraints.
• Continuously track delivery against forecasts.
• Liaise between the various stakeholders and ensure that information is communicated.
• Monitor the quality and profitability of deliverables.
• Manage conflicts and problems that may arise.

Qualifications:

• Master’s degree in project management, business administration, IT or related field.
• 3 years + of proven project management experience, ideally in the technology or for a big four.
• Advanced planning, organization and time management skills.
• Ability to work under pressure and manage multiple projects simultaneously.
• Excellent communication and leadership skills.
• Mastery of project management tools and associated software.
• Team spirit, leadership and decisiveness.
• Versatility
• Organizational and problem-solving skills
• Creativity, innovation and initiative
• Excellent customer relationship management skills.
• Demonstrated skills in customer support and user experience enhancement.
• Ability to work in a team and collaborate with different business units.
• Strong listening skills and ability to identify and respond to customer needs.
• Excellent understanding of computer systems, software and hardware.
• Strong communication and organizational skills.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

What we offer:

• A key role in an innovative, fast-growing company.
• Opportunities for professional development and personal growth.
• A stimulating and collaborative work environment.
• A competitive remuneration package, commensurate with experience and skills.

Join RightCom as a Senior Project Manager and play a central role in driving our strategic projects to success.