Africa HR Manager at Twining

Africa HR Manager

About Twinings

Twinings has become one of the world’s most loved tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We are passionate about tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century.
More than 300 years later, the passion for tea is still here – and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most exciting new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before.




How would you like to be part of exciting innovation pipelines, working with incredible international teams all dedicated to the evolution of a proud 300-year-old brand?

TwiningsOvo, International Markets (IM), operate across 100 exciting global markets, coming together to create the next generation of exquisite tea ranges.  Our teams operate in highly entrepreneurial commercial environments, suited to those who love business challenges and want to have a significant impact.

Here in IM, you’ll develop cross-cultural leadership skills quickly, leading projects across diverse, inclusive, and multi-cultural teams.  If you’re a team player, dedicated to your craft, you’ll be sure to grow personally and professionally, taking advantage of the incredible career opportunities across our global TwiningsOvo network

The role holder is responsible for the local implementation of the Africa Organisation Performance strategy. Accountable to implement all HR policies and procedures which complied with national legal and labour regulations for TwO employee populations. Creates high-performing and engaged teams (factory & commercial), in collaboration with local Elixir HR function.

Key Responsibilities of Africa HR Manager

  • Lead employee communication channels  (e.g. Monthly briefing)
  • Build and maintain Elixir/labour relations as needed
  • Accountable for all local ER (including discipline or attendance cases)
  • Lead people & culture activities (e.g. family day, site celebrations & recognition, team newsletter)
  • Participate in moving forward on people, internal succession planning process
  • Implement Employee feedback survey process (e.g. promotion of the survey & action planning)
  • Support organisational design & planning program on demand
  • Key leader (with operational team) on team skills & development program
  • Labour planning (Perm & Temp) & management of temp labour relationships as needed
  • Support managers to create & maintain all JD’s in the plant
  • Responsible for recruitment, alongside Elixir team
  • Lead & design appropriate recruitment processes to select great talent
  • Champion great orientation (e.g. plant tour), onboarding and exit process
  • Review and follow-up annual department training plans
  • Support individual Personal Development plan implementation and support managers to create action plans to address any poor performance
  • Support in training budget allocation and controlling
  • Implement Thrive Contribution process for TwO employee population
  • Accountable for local policy/guideline execution for TwO employee populations under the guidance of the HR Director, IM
  • 2Consults with Elixir on the delivery of policy/guidelines for Elixir population & gets involved on matters to ensure team consistency
  • Benchmarking ownership & understanding of all roles
  • Leads the annual salary & Short Term Incentive Plan review for TwO employee populations
  • Support Africa Supply Director & managers to implement any local recognition or bonus plans
  • Accountable for local Site Admin budget and tracking
  • Manage site security & canteen third party suppliers
  • Employee uniform management
  • HR projects as defined by the Regional General Manager or HR Director IM
  • Local lead for Africa people strategy implementation
  • Participate in HR vendor selection

Skills, Knowledge and Expertise of Africa HR Manager

  • A minimum of 10 years’ HR experience, with a minimum of 3 years experience in management
  • Supply Chain/Manufacturing HR expert, also with ability to support commercial teams
  • Experience in recruiting and onboarding employees in a factory environment
  • Good interpersonal and communication skills
  • Experience of creating or implementing skills matrix & proven development of factory teams
  • Experience of creating factory culture and a great place to work
  • Experienced with Nigerian labour law and related regulations
  • Role models great leadership
  • Experienced in delivering organisational change


  • Yearly bonus based on personal contribution and financial performance
  • Long Service Retention plan
  • Annual Fuel allowance
  • Birthday Leave (take your birthday off on us each year!)
  • Gym and Spa Membership
  • Subsidized lunch
  • Option to buy Ovaltine at a discounted price every month
  • Vehicle Insurance option
  • Local Employee Assistance Programme
  • Health & Medical Insurance
  • Additional holiday entitlement when you reach 3 years service, and on-going after that
  • Monthly team recognition awards
  • Regular team events for collaboration and personal growth
  • Family Christmas Event
  • Professional Association Membership when relevant to role

How we feel about Diversity, Equity & Inclusion

TwiningsOvo is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We seek to create a diverse, equitable & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, colour, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age or any other status protected by law and are committed to going above and beyond in fostering diversity across our workplace.
Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity.
Please inform our Recruitment or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.


Application Deadline: March 29, 2024




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