About Ceesolar
Ceesolar is an indigenous company located in Jabi, Abuja. We specialize in four major business segments which are: Construction of Mini-grid, Commercial and Industrial Solar, Advisory and Consultancy Services & Energy systems deployment.
Job Title: Customer Support Specialist
Location: Calabar, Cross River
Job Type: Full-time
About the Job
- We are seeking an experienced, dedicated and customer-oriented Customer Support Specialist to join our team.
- The candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience.
- This role requires excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
- The officer will work closely with technical teams, operations staff, and other stakeholders to provide comprehensive support and foster positive relationships with the customer, community and stakeholders.
Responsibilities
- Ensure consistent and effective communication with customers, addressing their needs and concerns promptly.
- Build and maintain strong relationships with customers, understanding their needs and expectations.
- Develop and implement customer relationship management strategies to enhance customer satisfaction and loyalty.
- Coordinate customer interactions across borders via phone calls, mails, chats and messages.
- Ensure timely and effective resolution of customer inquiries and issues.
- Conduct regular visits to our customers and threshing locations as required.
- Engage with customers on-site to address their concerns and gather feedback.
- Collaborate with site managers and the technical team to resolve customer issues.
- Manage customer complain and concern in a calm and professional manner.
- Follow up on customer issues to ensure timely resolution and customer satisfaction.
- Gather feedback from customers to improve our products and services.
- Maintain accurate records of customer interactions and issues.
- Escalate customer issues to the appropriate units for further resolution.
- Follow up with customers to ensure their issues are resolved satisfactorily.
- Provide accurate information about services, billing, and system functionality to customer.
- Organize and participate in community outreach programs to educate customers about the benefits and usage of solar mini grids.
- Collect customer feedback to understand their needs and improve service quality.
- Prepare reports on customer interactions and issue resolutions.
Requirements
- Bachelor’s Degree in Business Administration, Communication, or a related field preferred.
- 3- 5 years’ experience in a customer support or customer service role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and as part of a team.
- Proficiency in using customer support software and CRM systems.
- Familiarity with renewable energy systems is a plus.
- Microsoft suite proficiency: Ms. word. Ms. Excel
- Proficiency in English and Igbo language
- Willingness to travel to remote locations as required.
Application Closing Date
11th September, 2024.
How to Apply
Interested and qualified candidates should send their Resume and Cover Letter to: team@ceesolar.com using the Job Title as the subject of the email.