About Mopheth Nigeria Limited
At Mopheth, we are committed to excellence and innovation in all that we do. Located in the bustling business hub of Victoria Island, Lagos, we are seeking a detail-oriented and proactive Internal Auditor to join our team. This role offers a fantastic opportunity to contribute to the integrity and efficiency of our operations.
Job Title: Customer Service Representative
Locations: Victoria Island, Festac and Lekki – Lagos
Employment Type: Full-time
Reports To: Branch Head
Position Overview
- As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers.
- Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment.
- You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.
Job Functions / Responsibilities
- Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
- Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
- Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice. Facilitate smooth and efficient transactions at the point of sale.
- Handle customer complaints and issues with professionalism and efficiency. Resolve problems promptly to maintain customer satisfaction and loyalty.
- Ensure that the store is clean, well-organized, and visually appealing. Restock shelves as needed and ensure products are correctly priced.
- Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
- Work closely with other team members to achieve store objectives, including sales targets and customer service goals. Contribute to a positive team environment by supporting colleagues as needed.
- Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.
Requirements / Qualifications
- B.Sc / HND in Mass Communication, Business Administration, or a related field.
- 3 to 5 years of experience working in a retail store, with a strong track record in customer service. Previous experience in a fast-paced retail environment is preferred.
- Excellent communication and interpersonal skills.
- Ability to promote products effectively and engage customers in a friendly, professional manner.
- Ability to stand for extended periods and move around the store as needed.
- Physically able to assist customers with product inquiries.
- Customer-focused, with a positive attitude and a passion for helping people.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Detail-oriented and capable of multitasking in a busy environment.
Why Join Us?
- Competitive Compensation: Attractive salary package.
- Comprehensive Benefits: Health Insurance (HMO), and Pension Plan.
- Career Growth: Opportunities for professional development and career advancement within a growing company.
- Supportive Environment: Work in a team-oriented atmosphere that values collaboration, innovation, and customer satisfaction.
Application Closing Date
20th September, 2024.
Method of Application
Interested and qualified candidates should send their Resume and a cover letter outlining their relevant experience and qualifications to: hr@mophethgroup.com using “Customer Service Representative” as the subject of the mail.