About Covenant Microfinance Bank Limited
Covenant Microfinance Bank Limited – Incorporated as a private limited liability company on May 6, 2003 and commenced operations on March 15, 2004 as Covenant University Community Bank Limited (CUCB LTD). Converted to a Microfinance Bank in line with Central Bank of Nigeria’s directive to all Community Banks and commenced business as such on January 11, 2008.Granted license to operate as a State Microfinance Bank in December, 2012 having met the prescribed N100 million minimum capital requirement. In 2014, became one of the first Microfinance Banks to generate the 10-digit Nigeria Uniform Bank Account Number (NUBAN) for all its customers after successfully signing up for integration to NCS.
Job Title: Customer Service Officer
Locations: Abeokuta, Akute and Ifo Branch, Ogun
Employment Type: Full Time
Responsibilities
Customer Interaction:
- Greet and attend to customers in a courteous and professional manner.
- Handle customer inquiries regarding bank products, services, and policies.
- Assist customers with account-related issues, including opening new accounts, updating information, and processing transactions.
Issue Resolution:
- Address and resolve customer complaints in a timely and effective manner.
- Escalate unresolved issues to the appropriate departments or supervisors when necessary.
- Follow up with customers to ensure their issues have been fully resolved.
Product Promotion:
- Educate customers on the bank’s products and services, including loans, savings accounts, and other financial services.
- Cross-sell bank products that meet customer needs and contribute to branch sales targets.
Documentation and Reporting:
- Maintain accurate records of customer interactions, transactions, and complaints.
- Prepare and submit regular reports on customer service activities and feedback.
- Ensure compliance with the bank’s policies, procedures, and regulatory requirements in all customer interactions.
Team Collaboration:
- Work closely with other bank staff to ensure seamless service delivery.
- Participate in team meetings and contribute to the improvement of customer service processes.
Requirements
- Candidates should possess relevant qualifications with experience.
Application Closing Date
2nd September, 2024.
How to Apply
Interested and qualified candidates should send their resume and a cover letter to: careers@covenantmfb.com.ng using the Job Title as the subject of the mail.
Note
- Covenant Microfinance Bank is an equal-opportunity employer. We are committed to fostering an inclusive and diverse work place that reflects the communities we serve.
- Only shortlisted candidates will be contacted.