Customer Retention Associate at Brass

Introduction

Brass is building a new kind of company to support local businesses and businesspeople. Our goal is to help everyone in their pursuit of economic freedom. We are new and rethinking for better everything so we can make life simpler, and better for business people. To do this correctly, we need to have the best people and support them to do their best work.

This has to be deliberate, in fact, we are looking for smart persons to join our Customer Success team to engage with our customers to ensure successful business opportunities and revenue generation.

Role

Your role will focus on retaining our core customer base.

In this role, you will deal directly with

customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

Responsibilities

Engage with a list of customers on a daily basis through calls and emails.
Reactivate inactive accounts and monitor customer churn to regain business.
Assist customers in finishing their onboarding process by providing proactive assistance and timely support.
Resolve any issues faced by the customers in collaboration with other teams to ensure successful account reactivation.
Ensure all customer interactions are tracked and updated in the company’s CRM system.
Meet the team’s qualitative and quantitative targets.

About You

You have a strong phone and verbal communication skills along with active listening
You are customer focused and adaptable to different personality types.
You have an ability to multi-task, set priorities and manage time effectively.
You have the ability to remain calm and professional in stressful situations.
You are empathetic and patient.
You have a track record of surpassing expectations
A previous experience in a customer support role is an advantage